Customer Success Engineer (Americas)

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new [... source excerpt omitted ...] the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Customer Success Engineer Our Customer Success team — The Heartbeat of Deepgram — sits at the intersection of customers, product, and growth. We don't just "manage accounts." We make Deepgram succeed inside our customers' environments by combining deep technical expertise, commercial instinct, and an AI-native way of working — and by building the systems that make the whole team's work compound over time. A Customer Success Engineer is a hands-on partner who drives adoption, solves hard technical prob [... source excerpt omitted ...] three competencies, and you're genuinely strong across all three: Expert technical consulting — you run demos, guide architecture discussions, troubleshoot integrations, and help customers deploy AI-driven solutions. No coding required, but you're fluent in APIs, developer workflows, and real technical conversations. Strategic account management — you build trust from individual developers up to CTOs, own the full customer lifecycle, and turn technical adoption into commercial growth. AI-native operating model — AI is how you work, not a tool you occasionally reach for. When you hit recurring work, your instinct is to build the system that removes it. You may have been a Tech