Senior Solution Consultant - HLS

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation. Primary Responsibilities Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR). Ensure integrations are secure, reliable, and aligned with industry and regulatory standards. Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization. Provide guidance and hands-on support to internal teams, external partners, and customers [... source excerpt omitted ...] technical alignment and project success. Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success. Preferred Background: Bachelor's degree in a technical field or significant professional experience in a technical role 5+ years in Professional Services, Consulting, or IT/Softw [... source excerpt omitted ...] s: JavaScript, MUMPS (M), Python, SQL Strong understanding of AI-driven automation use cases. Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. Excellent communication and stakeholder management skills, including executive presence. Strong problem-solving skills and a proactive, outcome-driven mindset. A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued. Engaging personality, polished verbal an