Field CTO - Customer Engagement Solutions, Google Cloud

Who We Are We are the Accenture Google Business Group (AGBG) Mid-Market team—a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid execution needs of the mid-market segment. The Domain Customer experience is where brand loyalty is won or lost — and it's being completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX) is changing what's possible: intelligent agents that handle complex customer interactions autonomously, real-time insights that transform how companies understand their customers, and commerce experiences that feel personal at scale. Our clients, high-growth, mid-market companies with millions of customer touchpoints, are investing aggressively in this space. They need lean, agile leaders who can design, build, and deliver these solutions end-to-end to rapidly drive customer value and competitive differentiation. This is one of the highest-demand, fastest-moving areas in our practice The Role You're the person the client trusts to make it happen. As a Technical Delivery Lea [... source excerpt omitted ...] delivery from solution shaping through go-live. You design the delivery approach, lead the execution, and ensure the outcome actually transforms how the client engages with their customers. You're supported by a dedicated engineering team — you set the direction, they build alongside you. But you're the one accountable for what ships. This role is for someone who takes full ownership of their work. You care about the delivery quality, the client experience, and the result. You hold yourself to a higher standard than anyone else would. You'll work directly with clients - sitting in their world, understanding their fast-evolving resource constraints, and delivering outcomes that [... source excerpt omitted ...] onversation to go-live. What You'll Do Own the delivery. End-to-end. Scope, timeline, team structure, technology, quality, outcome. You're the single point of accountability the client relies on. Design how it gets delivered. Shape the delivery approach — define the plan, structure the team, set the cadence, and sequence the work. Partner with engineers on the technical architecture; you own how it gets built, managed, and shipped. Provide technical advisory across the engagement — Guide our mid-market clients and teams on our offerings, technical implementation, and the underlying Google Cloud services, with a deep understanding of each client's existing environment and ar