Senior Director, Account Management

Deployment team leadership · Evidence for this classification:

Account Management is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. This role will define the operational strategy, build global high-performing teams, optimize the customer journey, and partner with Sales, Product, and Engineering leadership to ensure customers receive maximum value from BlackSky’s unique real-time intelligence capabilities. We have a strong preference for candidates local to our Herndon, VA office but are open to strong remote candidates within the US. Responsibilities: Lead and scale multidisciplinary customer-facing organizations globally. Develop operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements. Recruit, mentor, and develop customer-centric teams across multiple regions. Build and maintain trusted