Senior Customer Solutions Engineer
AI summary of the role
Fastly seeks a Senior Customer Solutions Engineer to serve as the primary technical contact and trusted advisor for large, critical customers.
What you’ll do
- Act as the resident Fastly architect and extension of the customer's technical team, championing their needs internally
- Develop deep technical relationships with multiple customer contacts and present technical concepts clearly
- Perform post-sales implementation of Fastly products including logging endpoints, image optimization, and VCL coding
- Identify key challenges and develop balanced solutions, partnering internally for ticket escalation and support
What you’ll bring
- At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services
- Technical experience with HTTP, TCP, TLS, DNS, and other common protocols
- Technical experience with scripting languages and web platforms, especially Varnish and VCL
- Technical experience with *nix operating systems and underlying internet technologies
Technologies
Varnish · VCL · HTTP · TCP · TLS · DNS · HLS · DASH · CDN · cloud
About Fastly
Programmable edge cloud platform that delivers, secures, and computes web and app traffic close to end users, serving developer-heavy enterprises like GitHub, Reddit, and Shopify.
Public · 1000–2000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support. Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management. Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial
More from the job description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 3/19/26 Anticipated Posting Close Date*: 5/18/26 *Job posting may close early due to the volume of applicants. Senior Customer Solutions Engineer, Streaming Media Fastly is looking for a passionate and exceptional Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technic [... source excerpt omitted ...] uding cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP). Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an ex [... source excerpt omitted ...] mer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical. What You'll Do: As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. Post sales impleme
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