Senior Business Architect

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description Create exceptional experiences for our clients and advisors, enabled through technology and rooted in our enterprise strategy. Bring a strategic, enterprise viewpoint to deliver interconnected end-to-end experiences, bridging the gap between business strategy and its successful execution, and assuring delivery of desired business outcomes. Act as an internal coach/consultant in engaging the organization to improve customer experience by: •Supporting improvement projects and initiatives that positively transform the end-to-end experience •Assuring the organization integrates the voice of the customer as part of all design [... source excerpt omitted ...] or improvement and changes necessary to carry out strategy. This includes capability assessments, solution analysis, investment prioritization, and road-mapping. Using tools maps customer journeys to uncover and improve moments of truth, follow established design process for the creation of new customer experiences and change of existing ones, and execute experience design and improvement initiatives and document resolution of experience gaps across touchpoints Ensuring that projects and operations deliver on the agreed-upon business outcomes. Actively engaging in key projects as an SME or proxy product owner. Maintaining extensive knowledge of industry, technology, and end-us [... source excerpt omitted ...] opportunities. Leading Proof of Concept and Prototype initiatives to demonstrate potential value. Drive a Customer-Centric Culture. Lead by example by being the advocate for the Customer Experience across the organization. Teach methodology across functional groups to unify efforts and enable understanding of how each role has an important part to play in driving total results. Facilitate interactive group sessions to build understanding, support, and engagement. Partner with key business partners to understand the internal and external environment and the business strategy, determine business needs, and develop capability road map and customer experience strategy. Effectively