Strategic Implementation Lead
AI summary of the role
Responsiv is hiring a senior individual contributor to own the full customer journey from pre-sale solution design through implementation, adoption, and value realization for its regulatory change management platform.
What you’ll do
- Own strategic customer implementations from kickoff through value realization, including workflow design, configuration, launch, and adoption.
- Lead pre-sale customer discovery to build the customer's regulatory foundation and translate it into solution designs, demos, and proof-of-value plans.
- Guide refinement of the customer's obligation register to support monitoring, alerting, impact assessment, and gap analysis.
- Act as the connective tissue between customers and Product, feeding insights to improve product and implementation repeatability.
What you’ll bring
- 5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization.
- Experience working with financial institutions, regulated enterprises, or complex compliance organizations.
- Ability to read and understand regulatory materials and connect regulatory requirements to a customer’s business, products, licenses, policies, controls, and procedures.
Source and classification
Deployment strategy · Evidence for this classification:
based on the latest regulatory guidelines Get back to the business faster: by understanding the regulatory context behind a specific situation that may not be covered in existing policies Backed by Greylock and OnDean Forward (Andrew Sieja, the founder of Relativity). Strategic Implementation Lead Overview Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior individual contributor role for someone who can blend: Implementation — configuring and launching the product successfully Customer Success — driving adoption, value realization, and referenceability Solutions — translating customer problems into credible Responsiv workflows and responding to RFPs The ideal candidate is a former consultant, regulatory change practitioner, compliance
More from the job description
Responsiv Overview Responsiv is a regulatory change management platform that tells you when your regulatory posture is out of date. Responsiv analyzes new regulations and notifies you when there’s been an important new rule that you should be aware of. It then takes that regulation and performs a gap analysis on your existing controls, policies, and procedures, suggesting necessary changes. Responsiv addresses the challenge of staying compliant in an increasingly complex and fast-evolving regulatory landscape allowing you to: Track your regulatory obligations: Continuously monitor which laws and regulations apply to your organization, ensuring you remain compliant with every requirement. Ensure your controls and policies are always up to date: with ongoing gap analyses Update your controls and policies with new regulations immediately: by automatically drafting compliance updates based on the latest regulatory guidelines Get back to the business faster: by understanding the regulatory context behind a specific situation that may not be covered in existing policies Backed by Greylock and OnDean Forward (Andrew Sieja, the founder of Relativity). Strategic Implementation Lead Overview Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior indivi [... source excerpt omitted ...] blend: Implementation — configuring and launching the product successfully Customer Success — driving adoption, value realization, and referenceability Solutions — translating customer problems into credible Responsiv workflows and responding to RFPs The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes — not just how software is deployed. This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments. [... source excerpt omitted ...] ill own implementations from kickoff through value realization. That means leading customer kickoff, implementation planning, workflow design, configuration, launch, and adoption. You will help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful. This role is not just about getting customers live. It is about ensuring customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows. You will be responsible for helping customers build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines. Software
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