Senior Customer Solutions Manager, US FED FINANCIALS

Application deadline: Sep 13, 2026 Are you passionate about shaping the future of the federal government by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey. This position requires 25% - 40% travel dependent on geo and time of year. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. Key job responsibilities Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other. Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skil [... source excerpt omitted ...] frameworks and mechanisms. A day in the life Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud. You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers. Working backwards [... source excerpt omitted ...] ical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other. You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer. You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment. You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing custom