Senior Customer Success Manager

Technologies

Salesforce · Gainsight · Slack · Zoom · Extended Access Management · Identity and Access Management · Zero Trust

About 1Password

Identity security platform unifying password management, device trust, and SaaS access governance for human and AI-agent identities across enterprises.

Series C

Job description

The full responsibilities and requirements are on the employer’s site.

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Source and classification

Customer adoption & accounts · Evidence for this classification:

innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through

More from the job description

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior CSM at 1Password, you own and strategically manage a portfoli [... source excerpt omitted ...] become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Experience 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership. Demonstrated track record of exceeding retention, adoption, and expansion outcomes; e [... source excerpt omitted ...] force hygiene; consistent forecasting discipline. Attributes Highly autonomous; manages complex accounts without requiring managerial direction. Commercial thinker who connects customer outcomes to expansion potential naturally. Strong executive presence – adapts messaging across technical, operational, and C-suite audiences. Elevates teammates through knowledge sharing and informal mentorship. What you can expect: Own and Grow Your Book of Business Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer's context without manager guidance. Maintain full success plan coverage; produce documented best practices an

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Advertised pay: Pay details
Canada-based roles only (Mid-Market role): The annual base salary for this role is between $97,000 CAD and $141,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. USA-based roles only (Mid-Market role): The annual base salary for this role is between $101,000 USD and $146,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only (Enterprise role): The annual base salary for this role is between $108,000 CAD and $157,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. USA-based roles only (Enterprise): The annual base salary for this role is between $113,000 USD and $164,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Annualized pay (USD): $101,000–$146,000
Location: US
Work arrangement: Remote
Level: Senior
Employment: Full-time
Experience: 6+ years
Listing age: First seen 139 days ago

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