Salesforce Commercial Servicing & Onboarding Tech Lead
AI summary of the role
KeyBank seeks a Salesforce Tech Lead to own end-to-end technical design and delivery for Service Cloud and Experience Cloud platforms supporting Commercial Banking onboarding and servicing.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflows
- Own solution architecture, technical decision-making, and technical risk management for the delivery portfolio
- Perform design and code reviews to ensure quality, maintainability, scalability, and alignment with enterprise standards
- Partner with business stakeholders to translate requirements into scalable technical solutions
What you’ll bring
- 7+ years of overall IT experience
- 5+ years of hands-on Salesforce platform experience with strong emphasis on Service Cloud
- Proven ability to lead technical teams and drive engineering outcomes independently
- Experience with Salesforce configuration and custom development including Apex, Lightning Web Components, Flows, APIs
Technologies
Salesforce · Service Cloud · Experience Cloud · Apex · Lightning Web Components · Flows · APIs · Agentforce · Data Cloud · CI/CD
About KeyCorp
KeyBank's holding company — a top-tier US regional bank offering retail, commercial, private-client wealth, mortgage, and investment-banking services across ~1,000 branches in 15 states.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile - In office 2 days a week. Position Summary KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations. This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a
More from the job description
Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile - In office 2 days a week. Position Summary KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations. This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature. About KeyBank KeyBank is one of the nation's largest bank-based financial services companies, providing investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies across the United States. About the Role The Salesforce Commercial Servicing & Onboarding Tech Lead will: Provide hands-on technical leadership for Commercial onboarding and servi [... source excerpt omitted ...] for Service Cloud and Experience Cloud solutions Lead engineering discussions, drive design reviews, and set technical standards Partner with business stakeholders to translate requirements into scalable technical solutions Reduce contractor dependency by building sustainable internal technical capability and expertise Mentor engineers and foster a culture of technical excellence and continuous improvement Grow into formal team leadership responsibility as the team and portfolio expand Key Responsibilities Technical Leadership & Delivery Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing [... source excerpt omitted ...] ss processes Design solutions leveraging Service Cloud capabilities including case management, omni-channel routing, knowledge management, and service console Design and deliver client-facing and employee-facing experiences using Experience Cloud (Communities) Support integration design and data synchronization with upstream and downstream enterprise systems Stay current with Salesforce platform releases, features, and emerging capabilities Stakeholder & Cross-Functional Partnership Partner closely with business stakeholders, operations leaders, and product owners to align technology delivery with business outcomes Collaborate with enterprise architecture, data, security
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