Client Services Project Manager - Data Analytics & Governance (eDiscovery)

Deployment strategy · Evidence for this classification:

do: Provide Subject Matter Expertise & Case Consultation: Serve as the primary point of contact for internal and external clients on discovery-related matters. Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production. Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics). Demonstrate deep working knowledge of platforms like RelOne and other eDiscovery Platforms Client Engagement & Service Excellence: Model responsiveness, proactive communication, and high-touch client support. Anticipate needs, provide updates before asked, and deliver white-glove service. Manage multiple deadlines and shifting priorities while maintaining composure under pressure. Quality Control & Risk Mitigation: Lead QC for all