Product Line Apps Engineer

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. Duties & Responsibilities: We are seeking a dynamic individual to join our team as an Application & Customer Support Engineer. This dual-role position combines customer support and application engineering, requiring both technical expertise and excellent interpersonal skills. The ideal candidate will identify customer needs, recommend suitable products, and provide technical support while also acting as a bridge between customers and our internal teams for product improvements. Key Responsibilities: Collaborate with customers to determine their needs and recommend suitable products and configurations. Assist with the integration of our products into custo [... source excerpt omitted ...] (internal and external audiences). Maintain support documentation, FAQs, and internal guides. Work closely with internal teams, including R&D and Product Management, to address customer feedback and technical challenges. Stay updated on industry trends, product advancements, and customer requirements. Pre-Requisites / Skills / Experience Requirements: Required Qualifications: Bachelor’s or Master’s degree in Engineering (Aerospace Engineering or similar is a plus). 2+ years of experience in algorithm development, application engineering, or customer support. Understanding of inertial navigation systems, inertial measurement units, basic GNSS principles. Proficiency in M [... source excerpt omitted ...] I Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. Job Posting Pay Range: 70,000 to 130,000 Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.