Customer Success Director

Deployment team leadership · Evidence for this classification:

own the full post-sale experience across our entire customer base — spanning account management, implementation, customer success, and customer support. You'll report directly to the VP of Sales and lead a team of 4–6 direct reports. This isn't a steady-state management role. You'll be expected to diagnose before you build — getting close to customers, identifying gaps, and creating the structure, processes, and playbooks that don't yet exist. You'll work hands-on with customers and cross-functionally with product, engineering, and sales to make sure HiveWatch delivers on its promise, every time. Our customer base spans large enterprise deployments and smaller implementations. You'll need to flex between both environments with confidence. If you're energized by building, wired for improvement, and excited to get your hands dirty — this role is for you. WHAT YOU'LL DO Team & Function