Automation Engineer 2, Automation Support Applications

Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms. Job Title: Automation Engineer 2, Support Applications Engineering The Automation BU is growing with a new mandate of external sales and support. A primary differentiator of our offering is Managed Automation Services (MAS), which involves our SAE team actively monitoring deployed RAC systems and remotely recovering within a short Service Level Agreement (SLA). All members of this team must be highly trained with lab automation instrumentation in addition to being the global experts on our own scheduling and control software and our integration hardware. The members of this team are monitoring all deployed RAC systems and rapidly responding to errors, in addition to working on continuous improvement projects across the RAC tech stack. As a member of the Automation Support Applications Engineering team, you are at the intersection of technology development, deployment to the customer site and continual support of the deployed technology. Your goal is to understand and translate the needs of the customer and to work alongside Automation Scientists, Software Engineers, [... source excerpt omitted ...] and will require you to be onsite, alone for several hours. The person who fills this position will need to be self-motivated, work independently, and yet still be part of a team. You will be the primary owner of our Autonomous Lab for the hours you work, including troubleshooting errors, performing instrument maintenance, and addressing user tickets. To learn more about automation engineering at Ginkgo, take a look at our website: Ginkgo Automation Responsibilities: Primary owner of Ginkgo’s Autonomous Lab during overnight hours - recover from errors, perform instrument maintenance, address user tickets Execute or guide remote recovery efforts with customers, diagnosing root [... source excerpt omitted ...] sible as a single source of truth. Perform and periodically audit the recurring PM program, ensuring tasks, frequencies, and parts lists meet reliability goals; train and certify customer operators and technicians on execution Minimum Requirements: Bachelor’s degree in Engineering, Life Sciences, or a related technical field, and 4–7 years of relevant experience in laboratory automation, systems integration, or related technical work; or an equivalent combination of education and progressively responsible, hands-on experience (typically 6+ years total) that demonstrates the same level of knowledge and ability. Proactive problem-solving mindset and the ability to adapt in fast