AI Operations Lead

About Broccoli AI At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: Hundreds of contractors rely on Broccoli every day. We've grown to $15M+ ARR in under two years. We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. We're backed by Khosla Ventures and Y Combinator. We're still just getting started. The Role We are hiring an AI Operations Lead to build the internal systems that enable Broccoli to scale. As we 5x headcount in 2026, leverage is everything: the dashboards, tools, and AI agents that make every person on the team meaningfully more effective. AI-first is how we operate. Before we hire, write [... source excerpt omitted ...] eads to identify the highest-leverage automation opportunities and prioritize ruthlessly. • Set up the evaluation, monitoring, and iteration loops that keep AI agents reliable in production. • Help define how Broccoli runs internally as the company grows. What We’re Looking For • Builder background: technical BizOps, forward deployed engineer, software engineer with strong product sense, or similar. • AI-native. You lean heavily on Claude (Cowork, Code, or both) in your daily work to move faster: automating analysis, drafting workflows, and handing off anything that doesn’t need a human. • Hands-on experience building with LLMs and agents (production work or substantial side [... source excerpt omitted ...] d to work in person in San Francisco. • Bonus: prior experience at a high-growth startup, past founder, strategy consulting before moving into building, or deploying AI agents in production. Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.