Forward Deployed Engineer Secure Services Edge (Remote)

The application window is expected to close on: 10/29/2026 This is a fully remote position and can be based anywhere in the United States. Travel of up to 50% within the U.S. and internationally is required. Meet the Team Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our Security Service Edge (SSE) portfolio. This role combines deep networking and security expertise with the opportunity to influence product direction, solve critically important customer challenges, and serve as the technical link between engineering and our most strategic enterprise customers! Cisco SSE offers a comprehensive end-to-end zero trust access security portfolio including VPN, zero trust access, web inspection in the cloud, firewall as a service, CASB, DLP and more. Cisco SSE deployment flexibility allows customers to select solutions tailored to their needs and transition seamlessly as requirements evolve. You work globally across regions and time zones in support of our largest and most strategic SSE customers, coordinating with globally distributed engineering teams. Expect participation in a follow-the-sun escalation model and significant travel to customer sites and engineering hubs. Your Impact Serve as the technical liaison between Cisco SSE product man [... source excerpt omitted ...] t organization to customers by clearly recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines. Represent the customer within the product organization by bringing production context, business impact, operational constraints, and technical requirements into build and prioritization discussions. Own sophisticated escalations, balancing realistic customer expectations with accurate, reproducible technical evidence while advocating for outcomes that protect customer environments. Translate requirements, RCAs, and technical decisions between customer and engineering contexts without losing fidelity on either side. [... source excerpt omitted ...] ing, configuration and policy consistency. • Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer. • Feed recurring customer patterns back into product and engineering roadmaps as concrete requirements. • Build and support the CX-driven runbooks and documentation from lessons learned and for future SSE deployments. • Use AI-assisted log analysis with strong judgment; don't ship unverified conclusions to either side. • Script (Bash/Python) for diagnostics, health checks, automations, and lab reproduction. Minimum Qualifications • Bachelor's degree in Computer Science, Computer Engineer