Senior Forward Deployed Engineer

What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote A little more about the team: Honeycomb's Forward Deployed Engineers are among our most senior technical field engineers. They work with customers in two modes. As long-term partners, they o [... source excerpt omitted ...] such as the SLOs and boards that protect a critical user journey. The same engineer does both: keeps the data healthy, and shows what it's for.. What you’ll do in the role: Lead customers in the strategic application of Honeycomb and Observability practices to meet their stated technical and business goals, including shaping how their telemetry data is structured, governed, and used across their organization Partner with Customer Success Managers and Account Executives to articulate the Honeycomb value proposition, vision, and strategy at the executive and technical levels Act as a trusted advisor on telemetry schema design and data modeling, helping customers think through h [... source excerpt omitted ...] ips so their data is queryable, meaningful, and durable over time Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling, advising customers on sampling strategies that balance cost, fidelity, and operational insight Work hands-on with, teach, coach, and mentor engineering teams and leaders in Observability, SRE concepts, and instrumentation best practices Advise customers on how to establish and evolve telemetry ownership and standards within their engineering organizations, including how to build internal documentation, naming conventions, and attribution practices that scale Troubleshoot and develop both technical and sociote