Technical Account Manager (Technical Advisory)

Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why Yo [... source excerpt omitted ...] y do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The Impact You Will Have: Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption. You objective are to increase the overall Account Sonar maturity, lower the risk of Account churn or downgrade, Increase Account satisfaction, reduce the number of escalations, Increase the number of Sonar sponsors in the Account, Establish and maintain Sonar as a Trusted Advisor in the Account, Entice Accounts to stay current on an Active [... source excerpt omitted ...] of Sonar, to get maximal value and Influence Sonar roadmap to meet Account needs. In a nutshell, any technical activity that brings value both to the Account and to Sonar. What You Will Do Daily: Actively listen and formalize Account technical pains or other adoption inhibitors Work on plans to overcome customer pains and inhibitors Report product technical or functional gaps internally and advocate for their resolution Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem Keep Accounts up to date on the roadmap and aw