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NEXTMOVEFDE careers · United States
Geico

Distinguished Engineer, Applied AI

AI summary of the role

Lead the CRM AI team at GEICO to build an AI-powered CRM platform using LLMs and agentic AI, serving 20,000 contact center agents and 80 million customers.

What you’ll do

  • Lead architectural decisions for Agent Workspace, Knowledge Management, Customer Insights platform, and core CRM AI capabilities
  • Define and implement multi-region active-active infrastructure to achieve 99.99% availability
  • Establish engineering standards and operational excellence practices for observability, auto-failover, self-healing systems, and SLA management
  • Mentor Staff and Senior Engineers, elevating technical capabilities across AI/ML, distributed systems, and operational excellence

What you’ll bring

  • 12+ years of experience as a technical software engineering leader
  • 5+ years applied AI/ML experience with exposure to LLMs or generative AI
  • 10+ years of experience with architecture and design
  • 6+ years of experience with AWS, GCP, Azure, or another cloud service

Technologies

LLM · Agentic AI · Java · C++ · Python · C# · AWS · GCP · Azure · REST APIs · microservices · infrastructure as code

About Geico

Third-largest US auto insurer, selling personal auto and property coverage direct-to-consumer to millions of drivers; a wholly owned Berkshire Hathaway subsidiary.

Acquired · 5000+ people

Source and classification

Deployment team leadership · Evidence for this classification:

adjusters, and sales representatives who serve more than 80 million customers and prospective customers. We are building an AI-powered CRM platform using agentic capabilities to move from a system of record to a system of intelligence and action. ABOUT THE ROLE We are seeking a Distinguished Engineer to lead our CRM AI team. In this role, you will drive the technical direction, architecture, and execution of our CRM roadmap powered by LLM models and Agentic AI. The ideal candidate has deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower
How jobs are selected

Employer postings · Data from · Sources