Customer Value Architect - Enterprise (West, Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that add [... source excerpt omitted ...] our sales team and technical experts, supporting overall Customer success. This role requires you to be in located in the West - MST/PST and will require up to 40% travel. What You'll Do: Onboarding & Adoption: Leads onboarding execution and definition of customer success plan Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization. Navigates an increasingly complex and sizable, enterprise sales envir [... source excerpt omitted ...] Falcon Flex growth. Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell. Proactively identify and remediate risks to customer success and value realization Support renewal cycles to minimize customer attrition Flex Sales & Growth: Accountable for additional Falcon Flex consumption within a defined sales territory Drive strategic Flex adoption and planning across enterprise accounts Partner with customers to develop and execute adoption roadmaps aligned with their security objectives Monitor and analyze Flex usage patterns to identify risks and opportunities Gain and maintain expert-level knowledge of the compan