Analyst - Applications

Analyst - Applications Reports to: Senior Manager - SAP Work Type: Office Location(s): Augusta, ME The base salary range for this position is dependent upon experience and location, ranging from ($76,600 - $122,500) Job Summary: Works with SAP end users and process owners to understand ongoing process requirements (changes, modifications, and system improvements). Provide configuration and ad hoc/custom reporting capabilities to the business units. Responsibilities are focused on the Avangrid (New York, CMP, UIL) SAP system. This includes but is not limited to Retail Access, EDI and Device Management programs, Supply Services functions, with possibilities to cross over to local SAP CRM, Financial and Billing functions. Some work in the applications outside of SAP may be required as well. Willingness to learn independently and strong communication skills are a must. Key Responsibilities: Provides day-to-day phone/on-site support, supports the help desk, and supports the functional business areas. Understanding business processes and issues in the following functional areas: Retail Access, EDI and device management. Develop solutions through process changes and/or configuration changes to meet ongoing end user requirements. Implement configuration changes as required and prepare specifications for approved changes. Work with other SAP support functional team members [... source excerpt omitted ...] ntation including Business Process Procedures (BPPs), reference materials, training materials. Changes request/transport review and approval. Services review and testing for all clients (OSS support). Investigates the use of available SAP functionality not currently being utilized. Plans security access definition, review, test and approval. Provides on-going end user training and end user support as required. Designs, configures and debugs related master data. To maintain data requirements for interfaces. After hour on-call rotation required. Required Qualifications: Bachelor’s degree in a related field with 3 years of relevant experience. An equivalent combination of [... source excerpt omitted ...] s) Utility System. Knowledge of SAP includes but is not limited to the functional areas of: Retail Access, EDI, Device Management, Back office and Front office. Understanding of Customer Service related business processes. Strong Analytical, complex problem, solving and successful negotiation skills in a fast-paced workplace environment. Able to work with others to design effective processes and system solutions. The ability to work with remote clients and functional teams. Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently. Capable of business process to technology translation with strong understandin