Mechanical Principal Engineer-Data Center IT Solutions Deployment and Escalations

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale. Some product builders follow the rules. Ours rewrite them. Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters. We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into be [... source excerpt omitted ...] stems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here. Join us and help build the future of enterprise technology in Austin, Texas. Mechanical Principal Engineer Why Work with Us Dell Technologies is leading the transformation of AI infrastructure, delivering high-performance, liquid-cooled platforms that power next-generation workloads. Our teams solve some of the most complex engineering challenges in the industry. Join us to do the best work of your career and make a measurable impact by enabling deployment and success [... source excerpt omitted ...] a Mechanical Principal Engineer specializing in AI platforms with Direct Liquid Cooling (DLC), you will be a senior technical leader responsible for resolving complex factory and customer escalations while ensuring seamless deployment and lifecycle support of high-density AI systems. You will operate at the intersection of product engineering, manufacturing, and customer operations to drive reliability, performance, and customer success. You Will: Lead Customer Escalations & Technical Resolution: Serve as the primary customer-facing mechanical/thermal expert for AI platform escalations, driving end-to-end resolution of critical factory, deployment, and post-deployment issues i