Customer Success Manager II, SMB

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. The Role As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations. This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience. AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work [... source excerpt omitted ...] data privacy, accuracy, and ethical use Continuously learning and adapting as AI capabilities evolve Proven examples of using AI to improve outcomes in prior roles is expected. Responsibilities: Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews. Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers. Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance. Conduct account reviews focused on customer goals, busi [... source excerpt omitted ...] lans. Develop and maintain account success plans to drive customer adoption and long-term value. Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes. Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth. Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce. Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies. Requirements: Education: Bachelor’s degree in a relevant field preferred (or equival