Operations Manager, U.S. Customs and Border Protection

Consequential Work. Dedicated People. About Onebrief Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real. We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world. Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth. Required: Top Secret clearance with eligibility for SCI In person in Washington D.C. Why This Role Exists As an Operations Manager at Onebrief, you will own the entire customer relationship, from users up to Senior Executives. You will build strong relationships and trust with customers, positioning yourself as a tru [... source excerpt omitted ...] wth outcomes for the account and business. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible. What You’ll Do Core responsibilities: Serves as the senior-most field representative, building alignment across internal teams and government stakeholders to meet account requirements, secure sponsorship, and advance strategic company initiatives. Clearly communicate user needs to the product team while maintaining deep product expertise; effectively communicate new capabilities to customers, support their adoption to existing workflows, and identify opportunities to leverage product improvements to expand usage. Direct reso [... source excerpt omitted ...] nd renewal timelines. Own customer retention and growth by driving renewals, identifying opportunities to expand product adoption, and pursuing upsell opportunities that increase customer value and revenue Cultivate lasting customer trust and align diverse stakeholder perspectives by communicating with clarity and influence. Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands. Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition. Minimum Qualifications Experience with large-scale staff