Lead Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support. The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM). Key Responsibilities Develop and maintain the integrated project plan, covering all XSE lifecycle phases Own scope, schedule, budget, and resource planning Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies) Define and manage the communication plan (weekly status, SteerCo, exec updates) Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams Track progress against milestones and proactively manage slippage Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client) Act as the single point o [... source excerpt omitted ...] n tracking, margin awareness, and invoicing alignment Escalate risks impacting scope, timeline, or commercials early and transparently Coordinate Go‑Live activities with Ops and Client teams Track and manage UAT issues to closure Required Skills & Experience Must‑Have 8–12+ years of experience in enterprise software / SaaS project management Strong experience delivering Professional Services implementations Proven ownership of scope, schedule, budget, RAID, and governance Experience managing multiple, complex, multi‑stream, client‑facing programs Excellent stakeholder management and executive communication skills Hands‑on experience with change control and financial [... source excerpt omitted ...] P / PRINCE2 / PMI or equivalent certification Success Criteria for This Role A successful Actimize PS Project Manager: Delivers projects predictably and transparently Protects client trust and Actimize commercials Escalates early, manages risk proactively, and avoids surprises Drives disciplined execution using Cloud PS methodologies Ensures smooth transition from implementation to BAU support About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120