Manager, Software Technical Account Managers

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows. You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term s [... source excerpt omitted ...] rsight, and executive stewardship in high-visibility, mission-critical environments. What You’ll Do Location: Remote within the US. Travel up to 40% Reports to: Senior Director, Customer Deployment & Technical Account Management Direct Reports: Up to 15 Team & People Leadership Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models. Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures. Develop talent capable of supporting Axon’s software-centric and hardware-centric products Drive skil [... source excerpt omitted ...] , risk management, cross-functional coordination, and lifecycle support. Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows. Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models. Executive & Customer Engagement Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders. Coach TAMs on executive communication, value articulation, and change leadership—particularly in complex or high-stakes hardware and platform deployments. Partner