Technical Partner Manager – Small Business/Retail
AI summary of the role
This role is the primary technical liaison for Small Business/Retail ecosystem partners integrating with the Genius POS platform.
What you’ll do
- Lead technical discovery and evaluate partner solutions, APIs, data flows, and architecture fit within the Genius ecosystem.
- Develop and manage partner integration plans from technical evaluation through production launch, coordinating cross-functional teams.
- Manage certification process for partner integrations supporting SMB Restaurant customers, ensuring testing, readiness, and documentation standards.
- Provide ongoing technical guidance and enablement to ecosystem partners, including access to APIs, documentation, and testing environments.
What you’ll bring
- Bachelor's degree required.
- 5+ years in technical partnerships, technical account management, implementation consulting, solution engineering, technical program management, or related roles.
- Experience supporting API integrations, SaaS platforms, POS systems, commerce platforms, or enterprise applications.
- Ability to travel as needed.
Technologies
API integrations · SaaS platforms · POS systems · commerce platforms · enterprise applications · web services · Genius ecosystem
About Global Payments
Provides payment acceptance, POS software and embedded commerce infrastructure for SMBs, enterprises, platforms and financial partners worldwide.
Public · 5000+ people
Source and classification
Production engineering · Evidence for this classification:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? The Technical Partner Manager serves as the primary technical point of contact for Small Business/Retail ecosystem partners throughout the partnership lifecycle. Build strong working relationships with partner products, engineering, implementation, and support teams. Support partner
More from the job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? The Technical Partner Manager serves as the primary technical point of contact for Small Business/Retail ecosystem partners throughout the partnership lifecycle. Build strong working relationships with partner products, engineering, implementation, and support teams. Support partner onboarding, technical engagement, governance meetings, and ongoing relationship management activities. Coordinate ongoing communication between partners and internal stakeholders to ensure alignment and timely execution. Maintain partner technical profiles, integration documentation, and ecosystem knowledge. What you'll own: Lead technical discovery activities for prospective and existing partners. Evaluate partner solutions, APIs, data flows, architecture designs, implementation requirements, [... source excerpt omitted ...] egration opportunities, potential technical risks, dependencies, and implementation considerations. Partner with Product and Engineering teams to gather and communicate technical requirements. Provide technical recommendations that support partner prioritization and business case development. Develop and manage partner integration plans from technical evaluation through production launch. Coordinate cross-functional activities involving Product, Engineering, QA, Technical Services, Operations, Support, and partner technical teams. Track implementation milestones, dependencies, certification activities, testing schedules, launch readiness criteria, and deployment plans. Facilita [... source excerpt omitted ...] r delivery timelines. Drive execution and accountability throughout the integration lifecycle. Manage the certification process for partner integrations supporting SMB Restaurant customers. Ensure partners successfully complete testing requirements, operational readiness reviews, documentation requirements, and certification standards. Coordinate user acceptance testing, pilot programs, launch readiness reviews, and production deployment activities. Verify support procedures, escalation paths, knowledge base documentation, and operational processes prior to launch. Support successful partner launches and post-launch stabilization activities. Provide ongoing technical guidan
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