Senior Director, Solutions Engineering - Americas
AI summary of the role
This role leads the Americas Solution Engineering organization, driving net-new logos and ARR expansion across North America and Latin America.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Drive regional GTM strategy in partnership with the SVP of Sales for the Americas to accelerate net-new logo acquisition and ARR growth.
- Act as executive technical sponsor for high-value strategic deals across NA and LATAM, building trust with client CXOs.
- Mentor, coach, and develop a team of Solution Engineering Managers to upskill frontline teams.
- Own talent strategy, hiring plan, and resource allocation across North America and Latin America.
What you’ll bring
- 10–15+ years leading enterprise pre-sales/solution engineering in high-growth SaaS, with 5+ years managing frontline SE Managers.
- 10+ years deep experience in Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space.
- Proven success supporting complex multi-million dollar enterprise sales cycles and hitting/exceeding regional ARR targets.
- Exceptional executive presence with ability to translate technical concepts into business value for C-level executives.
Technologies
CCaaS · AI · Workforce Engagement Management (WEM) · Business Intelligence · SaaS · contact center · customer experience automation
About Talkdesk
Cloud-based, AI-powered omnichannel contact center (CCaaS) platform sold to enterprises on subscription/seat licensing for voice, chat, email and social customer service.
Series D · 1000–5000 people
Source and classification
Technical pre-sales · Evidence for this classification:
As the Senior Director, Head of Americas Solution Engineering, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the SVP of Sales for the Americas, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors. You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries. Reports to: Senior VP of Global Solutions Engineering & Shared Services Key Partner: SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners. What You’ll Do (Responsibilities) Strategic Leadership & Revenue Growth Drive Regional GTM Strategy:
More from the job description
As the Senior Director, Head of Americas Solution Engineering, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the SVP of Sales for the Americas, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors. You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries. Reports to: Senior VP of Global Solutions Engineering & Shared Services Key Partner: SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners. What You’ll Do (Responsibilities) Strategic Leadership & Revenue Growth Drive Regional GTM Strategy: Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts. Executive Sponsorship: Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs. Market Leadership: Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, En [... source excerpt omitted ...] osystem Advocacy: Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements. Ecosystem Expansion: Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation. What You Bring (Qualifications) Proven Leadership: 10–15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers. Domain Expertise: 10+ years of [... source excerpt omitted ...] of your employment with Talkdesk. All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the
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