Engagement Manager - AI Deployment | Americas

Competencies You are a forward-deployed operator: part builder, part strategist, and 100% customer-obsessed. You're AI-native and thrive as the translator between business goals and technical reality: you structure ambiguous problems, then go one step further and build the answer. You understand data architecture, integrations, and flows enough to get hands-on, and you're an exceptional communicator who can influence C-level stakeholders and lead a room with confidence. You're never satisfied with good enough. That shows up in how you work: You build trust across the org chart, from system admins to the C-suite, and hold your own as a credible counterpart to executives You turn ambiguity into a structured plan and keep the engagement laser-focused on customer outcomes, holding the bar on quality and timelines You run workshops, map operating models, and pinpoint where AI and agents create the most enterprise value across a commercial team's workflows You lead the pod on the ground, raising the people around you, and you have a sharp pulse on which use cases will most move the needle on the customer's retention, expansion, or efficiency goals You roll up your sleeves when it matters, configuring, building, and testing, without losing sight of the bigger picture You've led projects and raised the bar wherever you've been, whether in top-tier consulting or across AI deplo [... source excerpt omitted ...] cess, or RevOps transformation. We hire for trajectory, not tenure. Trajectory We are one of the most versatile teams at Planhat and a strategic growth engine: we sit inside our customers' businesses and put AI to work in their commercial teams, turning it into measurable business outcomes. Whether that's a platform activation, an automated workflow, or an AI agent running at scale, you'll own the deployment of our largest customers end to end. Everything you learn in the field feeds back to Sales, CS, Product, Engineering, and Support, so it compounds across the company and the next engagement runs better. Imagine: Leading a multi-stakeholder project to redesign how a custom [... source excerpt omitted ...] leadership team to map their core processes, then building the automations and dashboards that make those processes run Designing and shipping the agents that handle thousands of customer interactions for one team, then scaling that across an entire organization Sitting across from a senior decision-maker to plan the next phase of work, turning a single deployment into an ongoing partnership In this role you will: Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by Be the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advic