Director, Forward Deployed Engineering
AI summary of the role
Accrete AI seeks a Director of Forward Deployed Engineering to lead the function that makes its Knowledge Engine platform work in complex, high-stakes customer environments.
What you’ll do
- Lead the Forward Deployed Engineering function across strategic customer deployments, ensuring successful execution from technical discovery through production rollout.
- Own planning, staffing, prioritization, and delivery governance for forward deployed engineering engagements.
- Establish repeatable deployment practices, technical standards, playbooks, and operating mechanisms that improve delivery quality and speed.
- Serve as a senior technical leader in strategic customer engagements, including executive-level discussions, technical reviews, and deployment escalation management.
What you’ll bring
- 10+ years of experience in software engineering, technical delivery, solutions architecture, platform engineering, or related technical functions.
- 5+ years of experience leading engineering or technical delivery teams, preferably in customer-facing or enterprise customers.
- Proven experience leading complex end-to-end deployments of production software systems.
- Strong technical foundation across full-stack systems, cloud or on-prem infrastructure, data integrations, APIs, and enterprise software delivery.
Technologies
Knowledge Engine Platform · LLM · machine learning · cloud infrastructure · on-prem infrastructure · data integrations · APIs · retrieval systems · knowledge graphs · semantic search
About Accrete AI
Builds Knowledge Engine software and domain-specific AI agents that encode tacit expertise to automate intelligence, supply-chain, cyber, IT, and narrative decisions for government and enterprises.
Series B · 100–200 people
Source and classification
Production engineering · Evidence for this classification:
Office Location: Lower Manhattan, NY (4 days per week in the office) Accrete is a dual-use AI software company that licenses its Knowledge Engine Platform and Expert AI Agents to government and enterprise clients. The platform creates a unified semantic representation of an organization’s ground truth—capturing tacit domain knowledge, understanding contextual relevance, and connecting information silos—enabling expert agents to reason across complex data and support high-stakes decisions with confidence. From national security to commercial use cases, Accrete delivers mission-critical decision intelligence and automation on a single platform. About the Role Accrete is seeking a Director, Forward Deployed Engineering to lead the function responsible for making Accrete’s platform work in complex, high-stakes customer environments. This leader will oversee the execution of forward
More from the job description
Office Location: Lower Manhattan, NY (4 days per week in the office) Accrete is a dual-use AI software company that licenses its Knowledge Engine Platform and Expert AI Agents to government and enterprise clients. The platform creates a unified semantic representation of an organization’s ground truth—capturing tacit domain knowledge, understanding contextual relevance, and connecting information silos—enabling expert agents to reason across complex data and support high-stakes decisions with confidence. From national security to commercial use cases, Accrete delivers mission-critical decision intelligence and automation on a single platform. About the Role Accrete is seeking a Director, Forward Deployed Engineering to lead the function responsible for making Accrete’s platform work in complex, high-stakes customer environments. This leader will oversee the execution of forward deployed engineering across strategic deployments, ensuring that customer implementations move from discovery and prototype to stable production adoption. This role requires a leader who can manage technical delivery at scale, guide teams through ambiguity, partner with senior customer stakeholders, and work cross-functionally with Product, Engineering, Research, Security, Deployment Strategy, Sales, and Customer Success. You will be accountable for building the operating model, delivery standards, [... source excerpt omitted ...] tion practices that allow Accrete to scale its deployment capacity across enterprise and government customers. The ideal candidate has deep technical judgment, experience leading customer-facing engineering teams, and a track record of delivering production systems in complex environments. This role requires strong operational leadership, executive presence, and the ability to translate field realities into product and platform priorities. Travel up to 50% may be required. What You’ll Do Lead the Forward Deployed Engineering function across strategic customer deployments, ensuring successful execution from technical discovery through production rollout. Own planning, staffin [... source excerpt omitted ...] h repeatable deployment practices, technical standards, playbooks, and operating mechanisms that improve delivery quality and speed. Partner with Deployment Strategy to translate customer needs, business workflows, and operational requirements into executable technical delivery plans. Collaborate with Product, Engineering, and Research to ensure field feedback informs platform capabilities, model improvements, and roadmap priorities. Serve as a senior technical leader in strategic customer engagements, including executive-level discussions, technical reviews, and deployment escalation management. Ensure deployments are designed for production adoption, measurable workflow imp
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