Customer success manager, strategic
AI summary of the role
Strategic Customer Success Manager owning relationships with a small set of high-value enterprise customers on a sustainability platform.
What you’ll do
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships, showing how sustainability data drives strategy.
- Lead planning and governance with customers through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
What you’ll bring
- 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communicator with C-suite presence, able to link sustainability data to strategy.
- Skilled in change management, helping large organizations adopt new ways of working.
Technologies
SaaS · CSM · sustainability data · change management · executive relationship management
About Watershed
Enterprise sustainability platform for large companies to measure ESG data, produce audit-ready disclosures, and drive decarbonization across supply chains, clean power, and carbon removal.
Series C · 200–500 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world,Watershed’s offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this. What you’ll do: Own success for a small set of high-value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate
More from the job description
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world,Watershed’s offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this. What you’ll do: Ow [... source excerpt omitted ...] value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C-suite presence, able to link sustainability data to strat [... source excerpt omitted ...] provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
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