Head of Forward Deployed Engineering [NYC or SF]

About Amigo At Amigo, we're building the clinical AI infrastructure that health systems, life sciences companies, payors, and government agencies run their patient-facing care on. Our agents work across the whole patient journey: pre-visit intake, care navigation, post-visit care plans, and ongoing monitoring. Our mission is to make excellent care accessible to every patient, not rationed by the limits of clinician time. This hasn’t been solved because the underlying record was never built for it. EHRs were designed for billing, not for systems that learn. So instead of layering another point solution on top, we’re rebuilding the medical record as a timeline of clinical events and running agents on top of it that improve with every patient interaction. Unlike single-purpose chatbots or scribes, Amigo is the platform our customers use to build their own agents. That means our work has to hold up across specialties, workflows, and regulatory environments and not just one narrow use case. Our agents have supported more than 4 million patient encounters and are on track to grow tenfold this year. Our work is validated through partnerships with leading academic medical institutions. We’re fresh off our Series A, backed by Tier 1 VCs such as Madrona, General Catalyst, and Optum Ventures. We’re a small team of around 35 people, working in person in New York City and San Francisco. [... source excerpt omitted ...] ch patients. If you want your work to be measured in outcomes rather than releases, we’d like to hear from you. About this role As Head of Forward Deployed Engineering at Amigo, you'll lead the Forward Deployed Engineers and Deployment Strategists who deploy our technology inside major health systems, life sciences, payor organizations, and government entities. Amigo isn't a point solution. We're the infrastructure our customers build their agents on, and the Applied AI team is how that platform becomes agents clinicians and patients actually use. You're accountable for what the field delivers end to end, from fast time-to-value to real clinician adoption to Amigo's expansio [... source excerpt omitted ...] to shape Amigo's field and platform strategy. What you’ll do Hiring and growing the field team, and developing the leaders inside it Owning Applied AI-wide outcomes across the customer portfolio, from time-to-value to clinician adoption to customer health Setting the reference architectures, standards, and playbooks that every deployment is built within Acting as the team’s voice to product and leadership on what customers need and where the platform goes next Staying close to the hardest deployments and most senior stakeholders to hold the line on scope, timelines, and quality What we're looking for Experience leading customer-facing delivery, forward-deployed, or solut