Account Manager - Health Systems

Role Overview As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact. Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy. This is a hybrid role based in New York City or San Francisco, with an expectation to be in the office three days per week. Key Responsibilities Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI Proactively identif [... source excerpt omitted ...] nsuring customer value is clear, measurable, and aligned with executive priorities Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through Qual [... source excerpt omitted ...] s Required 5+ years of experience in Account Management, Customer Success, or a similar post-sale role Experience supporting health systems, hospitals, or enterprise healthcare customers Proven success driving renewals and expansion in complex, regulated environments Strong executive presence with excellent cross-functional communication skills Preferred Experience with healthcare IT, AI/ML platforms, or clinical workflow tools Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs Experience working with multiple stakeholder personas and long sales or adoption cycles What We Value Comfort pushing the pace — Latent moves quickly, and