Agent Development Manager
Technologies
AI agents · SaaS · APIs · Zendesk · Salesforce · automation · AI tools
About Decagon
Conversational AI platform deploying voice, chat, and email agents for enterprise customer support, replacing tickets and hold music with autonomous resolutions.
Series D
Job description
The full responsibilities and requirements are on the employer’s site.
Open application page ↗Source and classification
Production engineering · Evidence for this classification:
Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally withHow jobs are selected
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