AEO LM2500 Product Support Engineering Product Line Leader

Job Description Summary Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The Product Service Engineer Product Leader focuses on bridging the gap between product development and customer needs by providing technical support, troubleshooting, and improving product performance after release. In this role member will be responsible for major and complex assignments with long-term business implications. This includes activities related to enhancing services technology, integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance. This role involves offering after-sales support, analyzing customer feedback, and collaborating with various teams to enhance product reliability and user experience. The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for GE Aeroderivative Engine Operations Program (AEO)Managers, Field Services, engine manufacturing and production test cell. The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most r [... source excerpt omitted ...] operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required Job Description Roles and Responsibilities: Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality, troubleshooting, and maintenance. Support customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics and fleet configuration. Analyze field data, customer feedback, and performance trends to identify areas for product enhancement, reliability improvements, and cost reduction. Root Cause Analysis - Support an [... source excerpt omitted ...] anagement - Work with Engine System Design Integration, Design, Quality to see if a field plan is needed If so, ensure team takes this issue and proposed plan to technical review, production control board. Take the proposed plan (field impact) to joint-venture production control board. Create and maintain technical documentation, including service bulletins, service manuals, troubleshooting guides, and training materials. PCRs (Publication Change Requests) & ICRs (Interim Change Requests) Drive and lead team members engagement and review of every submitted items and assist the team on implementing the appropriate action required. Ensure all PCRs are approved for manual incorporat