Senior Technical Support Engineer
AI summary of the role
Senior Technical Support Engineer at Unstructured, a Series-B AI infrastructure company.
What you’ll do
- Work directly with enterprise customers to troubleshoot issues across cloud infrastructure, Kubernetes, networking, and data pipelines
- Operate inside complex, customer-owned environments
- Partner closely with Engineering to resolve root causes
- Support 24x7 global coverage via a follow-the-sun model, working one weekend day
What you’ll bring
- Experience debugging real production systems
- Experience with cloud infrastructure, Kubernetes, and networking
- Ability to operate inside customer-owned VPCs and complex environments
- Comfortable with a shift schedule including one weekend day
Technologies
Kubernetes · VPC · cloud infrastructure · networking · data pipelines
About Unstructured
Builds the ingestion, transformation, enrichment, and orchestration layer that converts PDFs, emails, images, Office docs, HTML, audio, video, and other unstructured content into AI-ready data for RAG, agents, search, and downstream extraction workflows.
Series B · 100–200 people
Source and classification
Implementation & delivery · Evidence for this classification:
break, you’re the person they rely on. As a Technical Support Engineer, you’ll work directly with enterprise customers to troubleshoot issues across cloud infrastructure, Kubernetes, networking, and data pipelines. This is not SaaS support, you’ll be operating inside complex, customer-owned environments and partnering closely with Engineering to resolve root causes. Schedule & Availability This role operates on a follow-the-sun model to support 24x7 global coverage. As part of this structure, the position requires working one weekend day. Shifts are either Sunday–Thursday or Tuesday–Saturday, assigned based on regional coverage needs. During your onboarding period, you will start on a standard Monday–Friday schedule before transitioning to your assigned shift.
More from the job description
Unstructured is defining the standard for enterprise data transformation in the age of LLMs and generative AI. In just two years, we’ve raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM. Our open-source toolkit has been downloaded 52M+ times and is used by 66,000+ companies, including nearly half of the Fortune 500. We power production AI workflows across commercial and federal sectors—transforming PDFs, HTML, Word docs, images, emails, and more into AI-ready data pipelines that scale. We’re not just building tools, we’re building the backbone of generative AI and the infrastructure that unlocks intelligence across industries. Do you enjoy debugging real production systems and solving hard infrastructure problems? At Unstructured, our customers run dedicated deployments inside their own VPCs, and when things break, you’re the person they rely on. As a Technical Support Engineer, you’ll work directly with enterprise customers to troubleshoot issues across cloud infrastructure, Kubernetes, networking, and data pipelines. This is not SaaS support, you’ll be operating inside complex, customer-owned environments and partnering closely with Engineering to resolve root causes. Schedule & Availability This role operates on a follow-the-sun model to support 24x7 global coverage. As part of this structure, the position requires working one weekend day. Shifts are either Sunday–Thursday or Tuesday–Saturday, assigned based on regional coverage needs. During your onboarding period, you will start on a standard Monday–Friday schedule before transitioning to your assigned shift.
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