Associate Clinical Implementation Specialist (Remote)

Work Flexibility: Remote *The position is remote, but the candidate will need to be located in the Eastern Time Zone to support business needs. The Associate Implementation Specialist will be responsible for assisting in the training and implementation of products within Surgical Technologies' digital portfolio. Additionally, they will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding. This role will also assist, when needed, our marketing partners to support trade shows. What you will do: Provide product demonstration and clinical education to new or upgrade customers Support nurses, surgical technicians, and surgeons with case coverage during go-live Demonstrate solid understanding of ST’s digital product portfolio to apply product and clinical knowledge to troubleshoot and problem-solve. Understand the various reasons (variables) why customers buy the product or service Ability to connect with new people every week, moving from customer to customer Availability to support customer trials or product demonstrations Support internal marketing partners with trade shows, education collateral, etc. Understand society (AORN and ACOG) best practices in relation to sponge counting and quantitative blood loss Knows our competitors' strengths/weaknesses Describes the offerings of ST's additiona [... source excerpt omitted ...] ary features. Identifies critical customer needs and preferences. Provides Customer Success Manager and Sales Rep with a recap and feedback of the training and go-live Provides customer feedback to marketing leadership Travel 80% of the time Brand Stewardship Understands what a core competence is; knows the core competencies of the company as specified by the board. Understands the meaning of a core competence, of a strategic asset, and how they connect to customer perceptions of the brand. Understands the meaning of a product or portfolio, approaches to brand structure, and their strategic implications. Sales Training Available to support sales training initiatives and [... source excerpt omitted ...] ormats of communication that are commonly used outside of the organization. Marketing Channel Understands the different channel strategies and associated business implications. Customer Satisfaction Understands and educates sales on the customer complaint process. Tracks existing KPIs and reports back to the organization. Understands customer satisfaction inputs. Shares basic customer satisfaction input trends with the sales force. What you need (Required): Bachelor’s degree required Must be comfortable in an operating room (OR) environment Ability to travel 80% (3 weeks per month) Preferred: Previous experience working in an operating room (OR) setting Strong time