Customer Analyst

Why Shiftsmart We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started. Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility. Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone. Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere. Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), [... source excerpt omitted ...] Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond. Team Mission: The mission of the customer analytics team at Shiftsmart is to work closely with our customers and use our own proprietary data to drive meaningful outcomes for them. This team is on the cutting edge of the largest problems our enterprise customers face, and uses the data we draw from our partners all across the country to provide recommendations and improvements, and deepen the connection between Shiftsmart and these customers. We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationsh [... source excerpt omitted ...] king about how end users consume the data. This role is based in New York City (HQ) with typically 3+ days per week in the office. Outcomes: Your role will evolve alongside our customer base, but some of your early responsibilities will include; Analytics: Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, and build reports to summarize, monitor, and illustrate progress. You will transform raw data into well-structured, reliable datasets that analysts, data scientists, and business teams can use to make better decisions. Sales Maximization: Our labor programs are designed