Senior Principal Software Engineer (ServiceNow Information Architect)
AI summary of the role
Senior Principal Software Engineer role owning the enterprise information model within ServiceNow at Dell Technologies, ensuring it serves as the system of record for technology assets, software, SaaS, and services.
What you’ll do
- Own and evolve the enterprise information model within ServiceNow across CSDM, CMDB, ITAM, SAM, SPM, and related data domains
- Lead governance of enterprise asset and software registries, defining taxonomy, ownership, lifecycle, metadata standards, and authoritative sources
- Establish and maintain CMDB and CSDM standards including service modeling, CI relationships, data quality, and CMDB health
- Define and govern integrations across Discovery, Service Graph, ITAM, SAM, Cloud, ERP, HR, Security, Identity, Procurement, and DevOps platforms
What you’ll bring
- 12+ years of related IT experience, including 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture
- Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health
- Proven experience designing enterprise information models across assets, software, applications, services, and technology products
- Strong knowledge of ITAM and SAM data models and best practices
Technologies
ServiceNow · CSDM · CMDB · ITAM · SAM · Discovery · Service Mapping · Service Graph · IRE · CMDB Health
About Dell Technologies
Dell sells servers, storage, networking, and PCs to enterprises and consumers worldwide, with a fast-growing AI Factory infrastructure business.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Senior Principal Software Engineer (ServiceNow Information Architect) Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements. Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineer-IT team in Round Rock, Texas. What you’ll achieve: As a Senior Principal Software Engineer, you are responsible for ensuring that ServiceNow serves as the enterprise system of record for technology assets, software assets, SaaS products, business applications, technical services, digital products, and related operational data. The role combines
More from the job description
Senior Principal Software Engineer (ServiceNow Information Architect) Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements. Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineer-IT team in Round Rock, Texas. What you’ll achieve: As a Senior Principal Software Engineer, you are responsible for ensuring that ServiceNow serves as the enterprise system of record for technology assets, software assets, SaaS products, business applications, technical services, digital products, and related operational data. The role combines expertise in ServiceNow data architecture, CSDM, CMDB, IT Asset Management, Software Asset Management, Service Portfolio, and enterprise process modeling to establish a trusted enterprise registry that supports operations, architecture, governance, security, and digital product management. We are seeking a hands-on Senior Principal ServiceNow Information Architect to design, govern, and continuously improve the enterprise information model represented within ServiceNow. Responsibilities You will: Ow [... source excerpt omitted ...] d integrity Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture Qualifications Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 12+ years of related experience in overall IT, including at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with a strong understanding of ServiceNow data gov [... source excerpt omitted ...] s and best practices Experienced in integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis Desirable Requirements Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline, or equivalent practical experience. Experience with ServiceNow architecture, asset and service management, enterprise integrations, AI-assisted development, and relevant ServiceNow certifications
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