Strategic Account Manager, Dealer Solutions
AI summary of the role
Senior relationship and growth owner for a portfolio of high-value automotive dealer rooftops and dealer groups, accountable for retention, renewal execution, and expansion of existing business with no new logo acquisition.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own executive-level relationships with Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representatives across strategic accounts.
- Lead renewal strategy, negotiation, and execution to ensure high retention and contract continuity.
- Drive upsell and expansion revenue by identifying whitespace opportunities and multi-solution adoption paths.
- Develop and maintain annual and quarterly strategic account plans with dealer goals, solution footprint, expansion targets, and risk indicators.
What you’ll bring
- 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
- Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility.
- Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing.
- Proven ability to drive upsell revenue and multi-solution adoption within an existing customer base.
Technologies
DMS · CRM · Service Suite · Sales Journey · BDC · OEM · NPS · CSAT
About Solera Holdings
Vehicle-lifecycle SaaS and data platform for insurers, repairers, dealers, and fleets, spanning claims, repair intelligence, dealer systems, telematics, and fleet safety.
Acquired · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
strategic automotive dealer rooftops and dealer groups. This role is accountable for retention, renewal execution, and expansion of existing business, with a strong emphasis on upsell growth, multi-solution adoption, and long-term partner alignment. This position has no responsibility for new logo acquisition. The Strategic Account Manager serves as a trusted advisor to dealer executive leadership, aligning Solera’s DMS, CRM, Service, and Marketing solutions to dealership-level business objectives. Working closely with Solution Performance Managers (SPMs), Product SMEs, and Professional Services, the role ensures customers realize measurable ROI, increased operational efficiency, and expanded value from their Solera investment over time. What You'll Do Strategic Relationship & Account Ownership Own executive-level relationships across assigned strategic accounts, including Dealer
More from the job description
Strategic Account Manager, Dealer Solutions/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role The Strategic Account Manager, Solera Dealer Solutions is the senior relationship and growth owner for a defined portfolio of high-value, strategic automotive dealer rooftops and dealer groups. This role is accountable for retention, renewal execution, and expansion of existing business, with a strong emphasis on upsell growth, multi-solution adoption, and long-term partner alignment. This position has no responsibility for new logo acquisition. The Strategic Account Manager serves as a trusted advisor to dealer executive leadership, aligning Solera’s DMS, CRM, Service, and Marketing solutions to dealership-level business objectives. Wo [... source excerpt omitted ...] s, and Professional Services, the role ensures customers realize measurable ROI, increased operational efficiency, and expanded value from their Solera investment over time. What You'll Do Strategic Relationship & Account Ownership Own executive-level relationships across assigned strategic accounts, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representatives. Position Solera as a long-term strategic partner by aligning solutions to dealership growth, profitability, and operational priorities. Lead structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth oppor [... source excerpt omitted ...] outcomes such as: Increased service lane throughput Improved lead response time and conversion rates Reduced no-shows through scheduling optimization Higher marketing ROI and customer retention Translate usage and performance insights into actionable upsell and optimization recommendations. Customer Health & Risk Management Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs. Identify early indicators of churn or dissatisfaction and lead corrective action plans. Manage complex escalations by coordinating cross-functional resolution efforts. Cross-Functional Leadership Act as the quarterback across Customer Succes
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