Senior Lead, ServiceNow ITOM
AI summary of the role
Senior Lead ServiceNow ITOM role at Take-Two Interactive, responsible for architecting and implementing the CMDB strategy and infrastructure roadmap from the ground up.
What you’ll do
- Lead implementation of CMDB and CSDM strategies, defining CI classes, attributes, dependencies, and service mapping approaches.
- Manage end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, probes, patterns, and schedules.
- Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
- Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations.
What you’ll bring
- Deep technical proficiency in ServiceNow platform including ITOM Visibility solutions.
- Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
- Expert-level knowledge of Discovery patterns, credentials, and error handling.
- Strong understanding of ITSM, ITAM, VR, and ITIL (CI and asset lifecycle management).
Technologies
ServiceNow · CMDB · CSDM · Discovery · Service Mapping · IntegrationHub · Service Graph Connectors · JavaScript · GlideRecord · PowerShell
About Take Two
Public video-game publisher behind Rockstar, 2K, and Zynga, monetizing blockbuster console/PC franchises plus mobile live services across global consumer platforms.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. THE CHALLENGE As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, engaging with CMDB product and data owners to navigate diverse viewpoints, establish clear standards, and foster a culture of data integrity. Your work will empower the organization with accurate, actionable insights into technology assets within a fast-paced, creative environment. WHAT YOU’LL TAKE ON Architect & Execute: Lead the implementation of CMDB and CSDM strategies, including the
More from the job description
WHO WE ARE Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com. While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. THE CHALLENGE As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, e
Employer postings · Data from · Sources