Manager, Services
AI summary of the role
Lead and develop a team of 10+ Consultants and Project Managers driving Celonis process intelligence deployments across North America.
What you’ll do
- Lead, guide, and develop a team of 10+ Consultants and Project Managers
- Drive services sales cycles including project scoping and service proposal creation
- Manage portfolio of projects to success, building relationships with largest/strategic customers
- Drive value-focused mindset and ensure comprehensive adoption plans including user onboarding and training
What you’ll bring
- 7+ years experience delivering high complex projects as Program Manager or Program Director
- Proven leadership experience managing teams focused on BI/analytics projects
- Proven track record leading complex transformational customer programs
- Experience managing professional services teams, preferably in enterprise SaaS
Technologies
Celonis · Process Mining · Process Intelligence · BI · analytics
About Celonis
Process Intelligence platform that mines enterprise system data into a real-time operational model, feeding context to AI to surface and act on inefficiencies.
Private Late · 2000–5000 people
Source and classification
Deployment team leadership · Evidence for this classification:
successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform. The Work You’ll Do: Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deploymentsHow jobs are selected
Employer postings · Data from · Sources