Digital Solutions Analyst, AI and Digital Enablement
AI summary of the role
This role blends business analysis, digital solutions engineering, consulting, and enablement delivery to help staff adopt AI-enabled and enterprise digital tools that drive operational efficiency.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead or co-lead discovery conversations with stakeholders to identify opportunities for AI-enabled and digital workflow reengineering.
- Deliver direct enablement through role-based demonstrations, office hours, drop-in support, and working sessions.
- Create and maintain solution artifacts including requirements, process maps, workflow documentation, and implementation handoff materials.
- Develop enablement materials such as job aids, quick-start guides, templates, and walkthroughs tied to workflow adoption.
What you’ll bring
- Bachelor's degree in Information Technology, Business, Computer Science, Education, or related field; or equivalent combination.
- Two or more years of experience in business analysis, digital solutions support, systems enablement, process redesign, consulting, training delivery, or product support.
- Familiarity with enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive, Forms) and AI-embedded tools (Microsoft Copilot or comparable).
- Working proficiency in problem solving, requirements gathering, process mapping, solution documentation, and translating user needs into actionable configurations.
Technologies
Microsoft 365 · Teams · SharePoint · OneDrive · Forms · Microsoft Copilot · AI-embedded tools · workflow automation
About Northeastern University
Private R1 research university built on experiential co-op education, operating a globally distributed campus network across 13+ US and international cities.
Bootstrapped · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
About the Opportunity Job Summary Northeastern University is seeking a collaborative and consultative digital solutions analyst to support the identification, activation, adoption, and ongoing use of AI-enabled and enterprise digital tools across the university. This role blends business analysis, digital solutions engineering fundamentals, consulting, and enablement delivery to help staff adopt practical digital workflows that drive operational efficiency. This role supports university stakeholders, especially operational leaders, in the effective use of AI-enabled and enterprise digital tools by translating business needs into practical solutions, supporting implementation, creating documentation, and contributing to training and adoption activities tied to day-to-day workflows. The Digital Solutions Analyst works as part of a cross-functional enablement team and collaborates
More from the job description
About the Opportunity Job Summary Northeastern University is seeking a collaborative and consultative digital solutions analyst to support the identification, activation, adoption, and ongoing use of AI-enabled and enterprise digital tools across the university. This role blends business analysis, digital solutions engineering fundamentals, consulting, and enablement delivery to help staff adopt practical digital workflows that drive operational efficiency. This role supports university stakeholders, especially operational leaders, in the effective use of AI-enabled and enterprise digital tools by translating business needs into practical solutions, supporting implementation, creating documentation, and contributing to training and adoption activities tied to day-to-day workflows. The Digital Solutions Analyst works as part of a cross-functional enablement team and collaborates closely with consultants, solutions engineers, and senior enablement staff to identify and deliver consistent, supportable outcomes. Digital Solutions is evolving from a primarily tools- and training-oriented function into a scalable enablement model focused on embedding AI-enabled and enterprise digital tools into day-to-day workflows and delivering consistent outcomes at scale. In this role, the Digital Solutions Analyst contributes to that model through hands-on identification and support of workf [... source excerpt omitted ...] uding, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position. Other duties as required: This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects [... source excerpt omitted ...] tive goals and driving success. Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future. Minimum Qualifications Bachelor’s degree in Information Technology, Business, Computer Science, Education, or a related field; or equivalent combination of education and experience. Two or more years of experience in business analysis, digital solutions support, systems enablement, process redesign, consulting, training delivery, product support, or comparable roles supporting technology adoption. Familiarity with enterprise productivity platforms and collaboration tools (for example Microsoft 365, Teams, SharePoi
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