Account Manager - Strategic
AI summary of the role
Own the full commercial relationship and customer success for 5-15 strategic enterprise accounts (10,000+ employees), driving NRR, cross-sell, and renewals.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
- Drive NRR, cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Build executive partnerships and multi-stakeholder relationships at the C-suite level
What you’ll bring
- 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
- At least 3-5 years in a senior or strategic role with a track record of personally driven outcomes
- Proven NRR and expansion numbers from managing large, complex enterprise accounts
- Experience running full-cycle expansion motions end to end across complex, multi-stakeholder deals
Technologies
AI · voice AI · conversational AI · API integrations · SDKs · B2B SaaS · Developer Tools · AI/ML
About ElevenLabs
AI research and product company building voice, music, and audio foundation models, plus a platform for enterprises to deploy voice agents at scale.
Series D
Source and classification
Customer adoption & accounts · Evidence for this classification:
offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role You will own the full commercial relationship and customer success
More from the job description
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job title [... source excerpt omitted ...] ing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the r [... source excerpt omitted ...] ve scale. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-stakes, high-influence role. You'll go exceptionally deep with a small number of transformational accounts, building the executive partnerships, multi-stakeholder relationships, and long-term success plans that turn ElevenLabs into a strategic platform bet for some of the world's largest companies. If you thrive in complex enterprise environments and know how to drive large commercial outcomes through trust and vision, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design,
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