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NEXTMOVEFDE careers · United States
Overjet

Director of Customer Success, SMB

AI summary of the role

Overjet is hiring a Director of Customer Success, SMB to build and lead the customer success function for the SMB segment, driving retention, adoption, and expansion.

What you’ll do

  • Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue.
  • Recruit, train, mentor, and manage a high-performing customer success team.
  • Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones.
  • Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion.

What you’ll bring

  • At least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
  • At least 2 years of experience working with dental practices or DSOs.
  • Demonstrated experience developing and implementing customer success strategies including onboarding, health scoring, and lifecycle engagement.
  • Proficiency in CRM and customer success software tools (e.g., Salesforce, Gainsight).

Technologies

Salesforce · Gainsight · AI tools

About Overjet

AI-native platform for dental imaging, clinical documentation, and revenue cycle automation serving DSOs, solo practices, and insurers.

Series C · 200–500 people

Source and classification

Deployment team leadership · Evidence for this classification:

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us! The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing
How jobs are selected

Employer postings · Data from · Sources