Forward Deployed Engineer –Service Provider OSS/BSS Integration (Remote)
AI summary of the role
Forward Deployed Engineer bridging Cisco's SSE/Secure Access platform with Service Provider and sovereign partners' OSS/BSS stacks.
What you’ll do
- Lead technical integration engagements with Service Provider and sovereign partners across ordering, onboarding, provisioning, identity, policy, billing, and reporting workflows.
- Design and validate multi-tenant identity and organizational models, including RBAC/ABAC role inheritance and backward-compatible migrations.
- Work across Cisco platform and gateway APIs to design REST APIs, OAuth2 flows, and safe, retryable, idempotent provisioning workflows.
- Design event-driven and webhook integrations with pub/sub patterns, retry/backoff, HMAC verification, and stable event schemas.
What you’ll bring
- 7+ years of experience in security, cloud platform engineering, or integration roles with direct customer or partner ownership.
- Practical experience with REST API design, OAuth2/token-based authentication, and webhook or event-driven integration patterns.
- Experience with multi-tenant identity and organizational data modeling and RBAC/ABAC design.
- Hands-on software development, scripting, or middleware integration experience.
Technologies
REST API · OAuth2 · RBAC · ABAC · webhook · event-driven · Kafka · EventBridge · Grafana · Loki · Prometheus · JSON schema
Source and classification
Implementation & delivery · Evidence for this classification:
The application window is expected to close on: 11/29/2026 This position is remote from anywhere in the USA. Travel of up to 50% within the U.S. and internationally is required. Meet the Team Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer (FDE) to serve as the technical bridge between Cisco's Security Service Edge (SSE) / Secure Access engineering organization and our Service Provider (SP) and sovereign partners. This role combines deep networking and security expertise with hands-on integration work connecting Cisco's SSE platform APIs to a partner's OSS/BSS stack, including ordering, onboarding, provisioning, identity, policy, billing, and reporting. Cisco offers a comprehensive end-to-end security portfolio covering on-premises, cloud, on-device, and hybrid environments, including VPN, zero trust access, web inspection in the cloud, firewall,
More from the job description
The application window is expected to close on: 11/29/2026 This position is remote from anywhere in the USA. Travel of up to 50% within the U.S. and internationally is required. Meet the Team Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer (FDE) to serve as the technical bridge between Cisco's Security Service Edge (SSE) / Secure Access engineering organization and our Service Provider (SP) and sovereign partners. This role combines deep networking and security expertise with hands-on integration work connecting Cisco's SSE platform APIs to a partner's OSS/BSS stack, including ordering, onboarding, provisioning, identity, policy, billing, and reporting. Cisco offers a comprehensive end-to-end security portfolio covering on-premises, cloud, on-device, and hybrid environments, including VPN, zero trust access, web inspection in the cloud, firewall, CASB, and DLP. This role sits at the intersection of the SSE platform, Cisco Cloud Control, Cisco Financial Systems, and the systems Service Provider and sovereign partners use to sell, provision, and operate the service for their partners and end customers. You will work globally across regions and time zones, partnering with Service Providers, sovereign partners, product management, and globally distributed engineering teams. Travel of up to 50% within the U.S. and internationally is required. Y [... source excerpt omitted ...] ing technical findings, API constraints, delivery timelines, and platform roadmap trade-offs. Represent partners within Cisco by bringing their OSS/BSS architecture, multi-tenancy requirements, business impact, and operational constraints into engineering and product discussions. Own complex escalations and multi-tenant integration challenges while translating evolving requirements into concrete API contracts, data models, and delivery plans. Take a hands-on approach to implementing and coding middleware and integration solutions that connect partner systems with Cisco platforms. Balance both sides during escalations by setting realistic expectations with partners while providing e [... source excerpt omitted ...] curate, reproducible technical evidence and well-scoped requirements. Advocate strongly for partner outcomes while maintaining technical accuracy and engineering feasibility. Key Responsibilities Lead technical integration engagements with Service Provider and sovereign partners across ordering, onboarding, provisioning, identity, policy, billing, and reporting workflows. Design and validate multi-tenant identity and organizational models, including hierarchical tenant structures, RBAC/ABAC role inheritance, precedence rules, and backward-compatible migrations. Work across Cisco platform and gateway APIs, including Cisco Cloud Control and Secure Access, to design and validate REST
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