Senior Manager - Software Engineering Management - AI Engineering
AI summary of the role
Senior Engineering Manager leading a team of software engineers building AI-native and cloud-native applications for Finance and Procurement workflows on the ServiceNow platform.
What you’ll do
- Lead and grow a high-performing team of IC2-IC5 engineers, hiring and developing talent across all levels.
- Define technical strategy and architecture for AI-native and cloud-native applications on the ServiceNow platform.
- Drive delivery of business objectives, establish sprint goals, and track team metrics like velocity and quality.
- Champion AI-native thinking, coaching engineers on prompt engineering, retrieval systems, and responsible AI.
What you’ll bring
- 12+ years of professional software development experience, with 5+ years in AI-native systems or cloud-native architecture.
- 4+ years of people management experience leading software engineers.
- 3+ years managing application development on SaaS platforms (ServiceNow, Salesforce, or similar).
- 3+ years hands-on experience with AI/ML systems, LLM integration, prompt engineering, and responsible AI.
Technologies
AI-native · cloud-native · LLM · prompt engineering · retrieval systems · agentic workflows · Python · Java · JavaScript · ServiceNow platform · CI/CD
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
Source and classification
Deployment team leadership · Evidence for this classification:
and procurement operations at unprecedented scale. They continuously learn and integrate the latest AI and cloud-native technologies to deliver performant, resilient systems that transform how businesses manage supplier lifecycles, procurement workflows, payments, and receivables. This role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform. The Senior Manager combines deep technical credibility with strong people management capabilities, fostering a culture of innovation, ownership, and continuous learning. They are responsible for team performance, career development, hiring, and execution of key business initiatives. This role requires the ability to balance people development with business results, think strategically about AI integration and platform architecture,
More from the job description
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What we do Finance and Procurement teams are at the forefront of AI-native engineering at ServiceNow—building autonomous solutions for the world's largest enterprises that handle mission-critical financial and procurement operations at unprecedented scale. They continuously learn and integrate the latest AI and cloud-native technologies to deliver performant, resilient systems that transform how businesses manage supplier lifecycles, procurement workflows, payments, and receivables. This role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform. The Senior Manager combines deep techni [... source excerpt omitted ...] form architecture, and influence across the organization to enable team success. The ideal candidate brings experience scaling AI-native teams and a passion for building leaders. Responsibility Area: People Leadership & Development Build, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers; hire and develop talent at all levels Set clear expectations for individual and team performance; establish metrics and goals aligned with business objectives Conduct regular 1:1s with direct reports; provide coaching, feedback, and career guidance tailored to each engineer's growth stage Create a culture of psychological safety, learning, and ownership; encourage experimen [... source excerpt omitted ...] itions—from IC2 to IC3, IC3 to IC4, and technical-to-management pathways Identify high-potential engineers and invest in their development; prepare emerging leaders for increased responsibility Address performance issues promptly and professionally; provide clear paths for improvement or transition Sponsor team members for growth opportunities, stretch assignments, and leadership development programs Celebrate wins and recognize contributions; foster a positive, collaborative team environment Model vulnerability, continuous learning, and AI-native thinking; lead by example in your own growth Responsibility Area: Hiring & Team Building Define hiring strategy and conduct recruitm
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