Software Delivery Manager / Technical Lead - Wide Area Monitoring System(WAMS)

Job Description Summary About the Role We are looking for a Software Delivery Manager / Technical Lead to join our global Services team for WAMS and be our main expert in North America. This role is ideal for someone who combines strong IT capability with customer-facing confidence. Please note that this role is not a Project Manager or Engineering Manager position. Those responsibilities sit elsewhere in the organisation. Instead, this is a technical delivery role focused on leading the deployment of enterprise software in customer environments. You will coordinate delivery activity, collaborate closely with internal teams and external customers, and take ownership of technical issues that arise during implementation. The role combines coordination with hands-on technical work. You should be comfortable planning and driving technical activity, managing customer expectations, and getting into the detail when needed to plan, design, deploy, configure, and troubleshoot software and its delivery. Most of the wider team is based in Europe and Africa, so once established in the role, you will need to be comfortable working with a good degree of autonomy and making sound decisions independently when required. This role would suit someone from a background such as IT networking, infrastructure, technical support, systems administration, or software deployment who enjoys solving [... source excerpt omitted ...] improve grid visibility, stability, and resilience. GE Vernova is recognised as a leader in power system stability and Wide Area Monitoring, Protection and Control (WAMPAC). Our customers include transmission system operators, utilities, and network owners worldwide who rely on our solutions to improve system security, increase power transfer capability, and gain deeper insight into system behaviour. Within this mission, our WAMS Services team works end-to-end from substation to control room, delivering and supporting solutions across monitoring, analytics, control systems, modelling, and consulting. Key Responsibilities Support all stages of the project lifecycle, from earl [... source excerpt omitted ...] defining delivery approaches, and helping to prepare Statements of Work and other project-related documentation Lead the technical delivery of enterprise software deployments in customer environments Coordinate software deployment, configuration, testing, and technical readiness activities and take ownership of those responsibilities Collaborate directly with customers to understand their environment, communicate progress, and manage technical expectations Identify and resolve software, infrastructure, operating system, network, and integration issues during deployment Collaborate with Product Development, Tendering, and Support teams to ensure successful delivery Provide