Lifecycle Account Manager
AI summary of the role
The Lifecycle Account Manager is a revenue-aligned post-sales role within the Lifecycle Revenue Organization, responsible for driving capacity adoption, protecting retention (GRR), and expanding revenue (NRR) across a portfolio of large enterprise accounts.
What you’ll do
- Analyze Pure1 telemetry to identify accounts with stagnant capacity utilization and drive adoption.
- Lead early risk triage for target account cohorts from T-180 through T-12 to mitigate churn.
- Facilitate post-sale Business Value Outcome (BVO) workshops and establish baseline metrics to demonstrate ROI.
- Execute Capacity Activation playbooks to migrate secondary workloads into idle headroom.
What you’ll bring
- 5–8+ years in Customer Success Management, Value Engineering, Technical Account Management, or Commercial Account Management in enterprise SaaS, IT infrastructure, or cloud.
- Track record leading accounts with $10M+ revenue, building relationships from C-level to practitioners.
- Strong grasp of cloud-consumption economics (ARR, NRR, GRR, CapEx-to-OpEx transitions) and familiarity with enterprise storage/data management.
- Data-driven and analytical, comfortable with product telemetry, analytics tools, and CRM systems.
Technologies
Pure1 · Evergreen//One · Portworx · EDC · CRM · telemetry · analytics tools
About Pure Storage
Now Everpure, provides all-flash enterprise storage and data-management platforms across on-prem, cloud, and Kubernetes with subscription and AI-ready data workflows.
Public · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. About The Role The Lifecycle Account Manager (LAM) is a strategic, revenue-aligned post-sales role sitting within the Lifecycle Revenue Organization. Partnering closely with Account Executives (AEs) and Sales Engineers (SEs), the LAM owns telemetry-driven account oversight, business value realization, and capacity activation across a
More from the job description
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. About The Role The Lifecycle Account Manager (LAM) is a strategic, revenue-aligned post-sales role sitting within the Lifecycle Revenue Organization. Partnering closely with Account Executives (AEs) and Sales Engineers (SEs), the LAM owns telemetry-driven account oversight, business value realization, and capacity activation across a dedicated portfolio of customer accounts. This is a commercially accountable role: success is measured not by satisfaction scores alone, but by hard consumption and revenue outcomes — utilization, retention, and expansion. Core Objectives Drive Capacity & Adoption — Eliminate idle or "dark" capacity by driving use-case adoption and workload expansion. Protect Retention (GRR) — Deliver measurable Business Value Outcomes (BVOs) that secure renewals and protect Gross Revenue Retention. Expand Revenue [... source excerpt omitted ...] and SE teams to assess stakeholder sentiment, account history, and overall engagement health. Value Mapping — Facilitate post-sale Business Value Outcome (BVO) workshops to align client goals with unallocated capacity. Impact Tracking — Establish baseline metrics (B₀) and run regular check-ins to demonstrate performance, efficiency, and ROI against original sales promises. Strategic Roadmapping — Partner with account teams to deliver EDC Blueprint workshops and actionable adoption roadmaps. Activation Playbooks — Execute structured Capacity Activation playbooks to guide clients in migrating secondary workloads into idle headroom. Professional Services Alignment — Collabora [... source excerpt omitted ...] rk in lockstep with AEs (commercial lead) and SEs (technical lead), while maintaining clear operational boundaries with CS (satisfaction) and Product teams. Required Experience & Qualifications Professional Experience: 5–8+ years in Customer Success Management, Value Engineering, Technical Account Management, or Commercial Account Management within enterprise SaaS, IT infrastructure, or cloud environments. Scale: Track record leading demanding accounts with $10M+ revenue, building relationships from C-level executives down to directors, managers, and practitioners. Domain Knowledge: Strong grasp of cloud-consumption economics (ARR, NRR, GRR, CapEx-to-OpEx transitions), with familia
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