Account Manager, Starlink Strategic Connectivity

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ACCOUNT MANAGER, STARLINK STRATEGIC CONNECTIVITY The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes. In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity. RESPONSIBILITIES: Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and m [... source excerpt omitted ...] ing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on: Delivering impeccable customer service at scale to underserved communities Developing engagement strategy and content for underserved communities that enables continuous growth and self-support Building relationships to identify requirements and manage expectations Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business Maintaining a culture of extreme ownership to drive continuous growth and streamline pro [... source excerpt omitted ...] impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity BASIC QUALIFICATIONS: Bachelor's degree 3+ years of consulting, project management, or strategic planning experience 2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers PREFERRED SKILLS & EXPERIENCE: Demonstrated leadership in negotiations Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation Proven track record of defining and managing complex projects independently, with exec